Bilingual Customer Service Representative

113445

Are you ready for an adventure in travel assistance?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTPoperates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

So, what’s our mission?

Protecting travellers – and supporting those responsible for their safety – is our business.

We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.

So, what's the job?

Our Customer Service Representatives are responsible for providing our customers with an exceptional customer experience.

• You’ll provide clarity on benefits, claims support and policy sales advice to internal and external customers which is accurate, complete, and compliant with regulatory obligations at the first point of contact

• You’ll respond to customer inquiries via phone, email and other mediums, providing prompt, courteous and accurate information

• You’ll be professional, empathetic, proactive and committed to deliver on promise and in line with our customer service principles

• You’ll collaborate with team members to ensure effective call resolution and customer satisfaction

• You’ll maintain accurate records of calls received, using relevant CRM, telephony, and relevant support systems

And what are we looking for?

We are looking for future team members who are passionate about helping others and want to start their career in global travel assistance.

• You’ll be professionally proficient in both English and French

• You’ll have 6 or more months experience in customer service within a contact centre environment

• You’re able to deliver a great customer experience within a fast-paced and rapidly changing environment with a positive can-do attitude

• You’ll have outstanding communication skills, both written and verbal

• You’ll have excellent time management skills, as well as a strong attention to detail

• You’ll have a High School Diploma or 3 years’ equivalent experience

• You’ll be proficient in Microsoft Office and confident using multiple IT systems

• You’ll be available Monday to Friday, between 8am-8pm and Saturdays between 12-6pm.

So why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach - after an initial training period - ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health, and your future. We offer a competitive medical insurance package and pension contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!

EOE Disability / Veterans